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Auditor / Lead Auditor Training (ISO 20000)

Auditor / Lead Auditor- IT Service Management Systems (ITSM) ISO 20000-1:2011

Course Duration: 5 days

This course is designed for all those who wish to become IT Service Management System auditor/ Lead Auditor.

Course Objectives

  1. To gain knowledge of IT Service Management System
  2. To understand framework, principles, processes for effective management and implementation of Information technology services
  3. Knowledge about
  • To gain knowledge of IT Service Management System
  • To understand framework, principles, processes for effective management and implementation of Information technology services
  • Plan, conduct and manage audit
  • Report audit findings

Course Overview : Basics of ISMS

  1. ITSM concepts & benefits
  2. ITSM Processes and correlation with standard
  3. Audit fundamentals
  4. Audit planning, execution and Management
  5. NCR’s and corrective actions
  6. Approach to Audit
  7. Performing Audit
  8. Reporting
  9. Accreditation issues and Auditor certification

Who should attend?

Training course is designed for IT Service professionals, ITSM Process owners, ITSM Consultants, auditors and individuals who wish to take up auditor’s profession

Qualifications requirement

Participants should have knowledge of ITSM or attended ITSM- Awareness course.

What you will get!

Participants will get

  1. Course Material
  2. Exercises
  3. Participation certificate after attending complete course

Examination:

Examination will be conducted immediately after completion of course

 



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