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Introduction and Awareness Training

Introduction and Awareness- IT Service Management (ITSM) ISO 20000-1:2011

Course Duration: 1 day

This course is designed for all who wish to work in IT Industry or who are working in service Industry

Course Objectives

  1. To gain knowledge of Service Management requirements
  2. Understand purpose of IT service Management
  3. Knowledge about different business objectives like
  • Reducing costs
  • Increasing Customer satisfaction
  • Improving Market Image and
  • Design and Transition of new or changed services

Course Overview : Basics of ITSM

  1. Information Service Management basic concepts and general requirements
  2. Management Responsibilities
  3. Different Processes and functions in Service Management System (SMS)
  4. Different policies and Documentation requirements
  5. Different roles required in implementation
  6. Audit requirements

Who should attend?

  1. Training course is designed for Banks that are
  2. Implementing some software solution in organization
  3. Having IT infrastructure/Network to support software
  4. Having people supporting internal users / external customers
  5. Hence entire IT staff of Bank is eligible for this training

Qualifications requirement

No specific pre-requisite of educational qualification however people should know their operational concerns 

What you will get!

Participants will get

  1. Course Material
  2. Exercises
  3. Participation certificate after attending complete course

Examination:

We conduct exam after course however it is not mandatory for participants



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