Introduction and Awareness Training
Introduction and Awareness- IT Service Management (ITSM) ISO 20000-1:2011
Course Duration: 1 day
This course is designed for all who wish to work in IT Industry or who are working in service Industry
Course Objectives
- To gain knowledge of Service Management requirements
- Understand purpose of IT service Management
- Knowledge about different business objectives like
- Reducing costs
- Increasing Customer satisfaction
- Improving Market Image and
- Design and Transition of new or changed services
Course Overview : Basics of ITSM
- Information Service Management basic concepts and general requirements
- Management Responsibilities
- Different Processes and functions in Service Management System (SMS)
- Different policies and Documentation requirements
- Different roles required in implementation
- Audit requirements
Who should attend?
- Training course is designed for Banks that are
- Implementing some software solution in organization
- Having IT infrastructure/Network to support software
- Having people supporting internal users / external customers
- Hence entire IT staff of Bank is eligible for this training
Qualifications requirement
No specific pre-requisite of educational qualification however people should know their operational concerns
What you will get!
Participants will get
- Course Material
- Exercises
- Participation certificate after attending complete course
Examination:
We conduct exam after course however it is not mandatory for participants