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ITIL® Qualifications Foundation, Intermediate, Managing Across the Lifecycle Expert, Master

IT Service Management best practices that bring measurable value to business and enhance IT professionals know-how

What is ITIL® ?

Who is ITIL® for?
  1. With more than 1,500,000 certified professionals worldwide, ITIL® (IT Infrastructure Library®) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to business and can be applied to nearly all organizations.  ITIL® is fully compatible with ISO/IEC 20000, the first International Service Management Standard for organizational certification and compliance.
  1. IT professionals who are involved in the delivery or support of IT services
  2. Business professionals who need to further understand how IT can help maximize their business potential
  3. All students who want to work in IT industry or service industry

ITIL® Qualification Scheme

  1. ITIL® Foundation
    • Suitable for individuals who require a basic understanding of the ITIL® framework.
  2. ITIL® Intermediate
    • For a deeper understanding of the ITIL® Service Management Practice. 
  3. ITIL® Managing Across the Lifecycle (MALC)
    • A capstone level, aimed at individuals who wish to achieve the ITIL® Expert level.
  4. ITIL® Expert
    • Designed for professionals who wish to demonstrate a superior level of knowledge of the ITIL® Scheme.
  5. ITIL® Master
    • This validates the capabilities of the professional to apply the ITIL®  principles and techniques to the workplace. The ITIL®  Expert is prerequisite.
ITIL® Benefits for the professional

ITIL® Benefits for the organization

  1. Enhances your employment prospects
  2. Makes your skills more competitive
  3. Proves your expertise and know how
  4. Boosts your job productivity
  5. Increases your standing within the IT community
  6. Improved use of skills and experience
  1. Aligns IT with business need making the former and asset to the business
  2. Increase cost effectiveness and productivity
  3. Improves customer service delivery
  4. Improves ROI of IT services through the use of proven best practice process
  5. Offers greater visibility of IT costs and IT assets
  6. Reduces cost of recruitment and training – hiring ITIL® qualified people is easier
  7. Improved productivity


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