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ITIL® Intermediate: Continual Service Improvement

You will Learn To

Course at Glance
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  1. Apply the seven step improvement process
  2. Understanding roles and responsibilities, tools and technology
  3. Deliver CSI using proven techniques
  4. Analyse challenges, critical success factors and technology
  5. Prepare for ITIL® Continual Service Improvement Exam

Training includes

  1. Introduction to CSI terms and definitions
  2. Understanding how CSI is embedded in ITSM
  3. Understanding and analyzing 7 step improvement process
  4. Exam preparation

Important Course Information

  1. ITIL® Foundation certificate is eligibility for taking this course.
  2. Reading the material prior to course will be additional benefit to participants.
  3. Approximately 1 hour of home study each evening
  4. Course tuition includes the ITIL® Intermediate Qualification: Continual Service Improvement Certification Exam, as well as overview maps that illustrate the ITIL® lifecycle stages, serving to reinforce key concepts and functioning as valuable reference tools

Who Should Attend?

This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: CSI Certificate. The ITIL® Foundation Certificate is required to attend this course and to take the ITIL® Intermediate CSI  exam on the final day.

ITIL® - Related Courses

  1. ITIL® Foundation
  2. ITIL® Intermediate Lifecycle
    • ITIL® Intermediate: Service Strategy
    • ITIL® Intermediate: Service Design
    • ITIL® Intermediate: Service Transition
    • ITIL® Intermediate: Service Operation
    • ITIL® Intermediate: Continual Service Improvement
  3. ITIL® Intermediate Lifecycle
    • ITIL® Intermediate: Operational Support and Analysis 
    • ITIL® Intermediate: Release, Control and Validation
    • ITIL® Intermediate: Planning, Protection and Optimization
    • ITIL® Intermediate: Service Offerings and Agreements
  4. ITIL® Managing Across the Lifecycle Qualification (ITIL® Expert)

Training Hours

Days 1 - 2 Course Hours:Day 3 Course Hours - Last Day:Free Course Exam*:
9:00 a.m. - 5:30 p.m.9:00 a.m. - 4:45 p.m.3:15 p.m. - 4:45 p.m.
Two 15-minute breaksTwo 15-minute breaks-
45-minute lunch45-minute lunch-

*Exam for All online training attendees in an ITIL® course will have the opportunity to take their ITIL® exam through a Peoplecert vouchers. If you have any questions or would like to learn more about your exam options, please call us at +91 9822010708, or send email to info@konarksolutions.com

ITIL® is a registered trade mark of AXELOS Limited.

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