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ITIL Foundation Certification- Course at Glance

ITIL® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL® Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.

ITIL®V3 Foundation Level - Upon successful completion of the education and examination components related to ITIL® Foundation certification, including the ITIL® Foundation exam, candidates gain knowledge and understanding in the following areas:

  1. Service Management as a practice
  2. Service Lifecycle
  3. Key Principles and Models
  4. Generic Concepts
  5. Selected Processes
  6. Selected Roles
  7. Selected Functions
  8. Technology and Architecture


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